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Freelance Programme Manager

Employment Summary
7 yrs and counting freelance
6.5 yrs at Accenture
2 yrs at Avanade
5.5 yrs at CSC

I am a PMP Certified Infrastructure and change programme manager with over 20 years IT and change experience covering operational and project positionsMy career has included roles encompassing delivery assurance, end to end architecture implementations, large scale infrastructure and business transformations, technical and end user deployment, business change and end user desktop strategy and collaboration.I have experience of many sized clients from small/medium single country to global enterprises spanning multiple countries and working with C level clients down to individual team members.

I am able to use my communication skills to be bridge any gaps in understanding and deliver the required end result

I have worked across business areas such as finance, government, resource/utilities, health/life sciences, retail and high tech and have held SC clearance (Lapsed)

Out of work I spend most of my time chasing around my two boys of 6 and 4 and making sure they are not putting anything into my marine Fish tank (Child number 3!). I also read to relax (Kindle) and listen to music on my ever expanding Sonos system.

Employment Experience - Freelance Programme Manager

October 2013 - Present
EY: Desktop Transformation – Feb 2019 – Feb 2020 (Left due to IR35 enforcement)
Role: Transformation Programme Manager & responsible for 1st pilotProject description The Programme of work is addressing the Desktop Experience as part of a larger service transformation. There are approximately 270000 users across 150 countries

I was responsible the transformation programme of work

  • Pilot of ~1500 static users with a large transient population
    • Site readiness (Transformational activities below)
    • User change both cultural and employment impacting
    • Communications campaign, champion networks and change impact assessments
  • Transformation
    • Roadmap’s and technology stories. Creating pictorial representation to articulate the programmes strategic thinking and direction
    • User experience – Improving provisioning of users and devices as well as increasing choice and selfheal capabilities
    • Asset management – Looking at RFID asset tracking and locker technologies to provide hot swap facilities
    • Modern Application Models – Driving the understanding and move towards a more self-service model of application delivery
    • Client – Delivery new capabilities such as Microsoft Virtual Desktop, Modern Clients using AutoPilot and Intune management. Adoption of Teams as a day to day product
    • Data Portability – Plan for OneDrive for business to be the ubiquitous user data storage platform

Dyson: Project: Modern Office – August 2018 – Jan 2019

Role: Technical Lead for Modern Office Program

Modern office is refreshing the Dyson estate as part of a larger service transformation. Dyson has ~12000 users across 78 countries

I am responsible for the following design, build and deployment activities for the components

  • New Windows 10 platform
  • New standard Mac OS using DEP and managed by JAMF
  • New standard Linux Ubuntu client deployed via MDT
  • And the migration to a new Intune platform from AirWatch


In addition to the core components, Dyson has also requested the Modern office to look at implementing

  • Restructure and consolidate the current Active Directory structure around User and Computer Objects
  • Windows Hello for business based on a Hybrid Environment
  • How to move from the current SCCM/PXE boot build process to Microsoft Autopilot
  • Perform “Service Introduction” steps to ensure successful handover of new technologies to operational support


In addition to technical responsibilities, I was also requested to travel to Australia to work with the local business and migrate the business to Windows 10.

This was the first Dyson Market to complete the migration to Windows 10

Royal Dutch Shell: Project: Client Portfolio: October 2015 – August 2018

Role: Various Enterprise Programme Manager roles

Jan 2018 – Present – Enterprise Programme Manager and portfolio Advisor

  • Representing End User Productivity (EUP) portfolio for Client
    • Taking the architectural steer and changing into artefacts for the business to understandPlanning and roadmaps – Creation of five-year service and delivery plan encompassing new and existing services.
    Creating and understanding vendor Technology roadmaps to underpin new and existing services
    Updating of service catalogues as part of road mapsDelivery work – Act as “Sponsor” or “Product Owner” for inflight projects.
    Initiation of projects via charters and business value statementsNew supplier portfolio representation – The client has selected a new desktop services supplier. I represented the EUP portfolio as part of the overall transformation and transition of EUC services from the legacy supplier to the new supplier


2017 – 2018 – Programme Manager for Next Generation Client

Reporting into the End User Productivity Portfolio Manager for Client

Increased responsibility and budget to $9.4 million to cover the following areas and supporting services


Next Generation Client – Develop and launch an internet only facing client that is OS agnostic and managed via MDM/EMM with supporting services. Azure Information Protection to protect data at all times, Workspace One to provide a single view of all services for the end user, a cloud-based pull print solution and 2 factor Authentication utilising biometrics.

Legacy Client – Upgrade the successfully launched Windows 10 LTSC 2015 client with LTSC 2016. Introduce Windows 10 SAC into the Shell environment and change the update mechanism and business testing processes to account for an “Always SAC client”.

Also, challenged with reducing the $9million a year spend on physical smart cards by the introduction of virtual smart cards and biometrics using Microsoft Identity Manager (MIM) as a smart card management platform

Application Platform Hosting – Maturity and TCO analysis on the relevant cloud application hosting platforms available to Shell and subsequent introduction of the service for the Business to consume and migrate application to (Citrix XenApp Express, Microsoft RDP V2.0, Amazon Web Services)

Day to day delivery responsibility for an onshore team of 15 Shell individuals and 20 supplier offshore resources


2015-2016 – Programme Manager for Workspace Evolution within Front Office.

Workspace Evolution comprises a 140000 client Windows 10 refresh, a new application packaging process and associated tooling, guiding the business through rationalisation and remediation of their application portfolio and implementation of supporting infrastructure services such as MDOP and Citrix based testing environments

Responsible for the overall outcome of the Windows 10 LTSC/SAC journey for Shell and success of the business is preparing themselves for the migration through application readiness

Including such activities as alignment of projects towards a common goal of business readiness, providing the governance for the Workspace Evolution programme, budget management ($4.7), planning integration and ongoing improvement by continual monitoring of projects and reporting to senior Shell stakeholders

Day to day delivery responsibility for an onshore team of 10 Shell individuals and 5 supplier offshore resources

EDF Energy: Project: Desktop Optimisation Programme: April 2014 – September 2015 (4 extensions)

Role: Senior Project Manager for Delivery Assurance, Core Infrastructure and Technical Architecture


Senior Project Manager providing delivery assurance and Core Infrastructure Lead for the Desktop Optimisation Programme.

Responsible for the Implementation of the VMWare environment that the programme will be built upon, the delivery of a standardised Windows SoE, the upgrade of Active Directory from 2003 to 2012 and networked and non-standard printing across the environment

This will enable the transformation of 24000 devices/individuals across 3 separate environments over circa 20 national locations, to a new standard operating environment (SoE) consisting of Windows 7/Office 2010/Internet Explorer

Responsibilities included high level and detailed designs, high level and detailed delivery plans, dependency planning, scheduling, budget management, risk and issue management, reporting, service introduction, training, resource planning and performing a delivery assurance role for the delivery partner

Day to day management of onshore team of 8 individual

Direct Line Group: Project: Desktop Technology Platform: October 2013 – April 2014

Role: Senior Project Manager for business change and Transformation


Senior Project Manager for business change within the Desktop Technology Platform programme.

Responsible for the successful migration and separation of 12000 individuals from the existing RBS environment to a new green field platform comprising Windows 7/Office 365/Internet Explorer 9 and a new Citrix XenApp platform.

Plan and manage the execution of a comprehensive transformation plan for the successful migration 12 Regional offices and 16 Accident and repair centres across the country, Planning principles include a target of 80% thin client usage and a reduction of 6000 to 2000 laptops across the estate

Responsibilities included dependency planning and forecasting, scheduling, budget management, risk and issue management, reporting metrics, service introduction, training and resource planning

Performing a cross tower solution architect role to ensure alignment between technology streams for successful deployment and the day to day management of onshore team of 8 individuals

Employment Experience - Accenture

May 2007 - October 2013

Accenture – May 2007 – September 2013

In addition to day to day project activities, I was a career councillor to 4 Accenture individuals, won 2 high achiever awards and was nominated for an Oscar for “Best People Developer”

I actively participated in the Infrastructure practise, conducting experienced hire interviews, writing “Points of View” for the community, as well as being a key contact for sales support work around large infrastructure transformations across the entire project lifecycle


Thales Group: Project: UK/I Lead for Workplace and Deployment: August 2013 – September 2013

Role: UK lead for Core Infrastructure, Deployment & Change

Programme manager for Workplace, deployment and change streams for a UKI XP to Win 7 transformation of 8000 individuals in a government secure environment

Responsible for design and roll out of a new core infrastructure including AD, SCCM, AppV5, SCOM, VMWare View and a new Win7 image with core applications

In addition to the core infrastructure, the design and implementation of a new desktop packaging factory service will be created and handed over to the client to run team.

Encompassing end to end process, standards and integrations into the BAU environment

Day to day management of onshore/offshore team of 15 individuals

Citi Bank: Project: EMEA Lead for Deployment: Nov 2012 – August 2013

Role: EMEA lead for Deployment & Change

320k client windows 7/Office 2010/Internet Explorer 8 upgrade programme across 160 countries

EMEA Deployment lead for a global desktop optimization programme.

Responsible for the Program management of a win7 and thin environments for 50+ countries and 60k user end points across EMEA with a virtual (Citrix) target of 65% across the globe

Creation, management and reporting on the EMEA program plan, managing risks and issues for EMEA

Defining required processes, managing internal and third party on and offshore teams and day to day management of client relationships

Day to day management of onshore/offshore team of 12 individuals

Thomas Cook: Project: Deployment: April 2011 – November 2012

Role: UK/I Deployment & Change Program Manager:

Responsible for the UK and Ireland migration of WAN/LAN/Voice and rollout of Windows 7/Office 2010/Internet Explorer 9/2008 R2 workplace infrastructure across the estate. Approximate split of desktop technologies 50:50 thick/Citrix

Plan and manage the execution of a comprehensive transformation plan for the successful migration of 700 retail units, 18 office locations and circa 12000 users (Machines & IP phones)

Responsibilities included dependency planning and forecasting, scheduling, budget management, risk and issue management, reporting metrics, service introduction, training and resource planning (£5 million resource budget)

Performing a cross tower technical architect role to ensure alignment between towers for successful deployment

Day to day management of onshore/offshore team of 24 individuals.

Shell: Project: Mobile Telephony Strategy: Jan. 2011 – March. 2011

Role: Cloud Technical Architect

Working with the head of IT to define a new mobile strategy for mobile devices and consumerization (Bring your own device) for a Global fuel retailer utilising cloud based technologies

Establishing the underlying strategy around the social, technical, commercial and operational concepts and direction.

Review and integrate all application/technical requirements including functional, security, costs, integration, performance and operations impacts.

Creation and completion of a Cloud vendor selection RFP to focus efforts on only vendors that could deliver to the requirements. Upon selection of vendor, handover of project to implementation team.

Shell: Project: Global Fuel Retail Deployment: Oct. 2009 – Dec. 2010

Role: Italy/Denmark/Malaysia Project manager Deployment lead. 4 countries

POS/BOS Upgrade Deployment Lead for Denmark, Italy, Malaysia and Hong Kong.

Managing project plan, deployment plan, service introduction, risks and issues and a mix of Accenture and client on and off shore resources to deliver solution on time and to design.

Responsible for end to end deployment processes for approximately 10000 sites across 18 countries across the globe

Day to day management of onshore/offshore team of 13 individuals

As part of the Global rollout a new 7 year support contract was being implemented, during this process I was the deployment and support SMA for the RFP process

AZ Electronic Materials Project: Global Windows 7/Office 2010 Deployment: July 2009 – Dec. 2009

Role: Deployment Change Architect

Management of the client relation and creation of a global transformation project plan and deployment schedule for a global Hi-Tech company as they migrated from XP to Windows 7

As part of the initial engagement for a windows XP upgrade, I identified a number of additional work packages around Active Directory upgrade, Data management, Domino environment upgrade, End point management and security

I created the high level delivery plan to complete the upgrade work, documented risks and issues and then managed the individual work packages before handing over deployment to the client

Astra Zeneca: Project: Global Vista Deployment: Jan. 2008 – July 2009

Role: Global Deployment Process lead and overseas mobilisation lead

Managing a team to deliver end to end deployment process from high level down to individual tasks for an 80000 desktop refresh.

On completion of the deployment and service “run book”, moving into a deployment specialist lead roll to continue revision of process and provide support and issue remediation of deployment issues while moving through the early adopter, pilot deployment and into mass deployment.

Ensuring all deployment processes are updated as well as providing solutions for issues that are raised to the program and client engagement and training with the rest of the world markets.

The role was also extended to provide architectural deployment advice and to shape and recruit a support team for the rest of world marketing companies.

Virgin Media: Project: National Thin Client Deployment: June 2007 – Dec. 2007

Role: Technical Deployment Lead and Project Manager

Creating and managing the rollout plan for a UKI desktop refresh. Creating and management of the rollout plan and associated risks and issues

In addition to this I took on the role of the technical deployment lead ensuring that client sites technical issues were captured and resolved. As the technical deployment lead I was involved in building a new SMS mass deployment engine, handling conference calls regarding firewall configuration and implementation, creating of a diagnostic and training environment, including assisting in the overall planning and deployment onsite.

Employment Experience - Avanade

June 2005 - May 2007

Barclays Wealth: Project: Infrastructure Transformation:  Jan. 2007 – May 2007

Project manager within the design team for a green field windows 2003R2 Active Directory incorporating a new Exchange 2007 infrastructure for migration of existing business units into a new internal model. The design will incorporate the Quest toolsets, including ActiveRole Server for delegation and InTrust for monitoring of permissions and access.

On completion of the high level AD design I led and created the SMS high level design.

United Utilities: Project: Citrix and application integration: July 2006 – Oct. 2006

Citrix lead for the integration of a new set of applications for the contact centre to help drive down call times and increase profitability. The new suite needed to be designed and implemented into the existing Citrix Infrastructure.

BP: Project: Global Altiris Desktop Deployment: May 2006 – June 2006

SMA in the deployment of applications and XP builds via Altiris infrastructure including the creation of WinPE builds and Altiris boot disk images.


Subsea 7 Project: Global Infrastructure separation: Nov. 2005 – April 2006

Migration lead for an infrastructure separation of 2 infrastructures.

I created the exchange to exchange user migration plan and was responsible for its successful completion

This comprised the implementation of core services AD, DNS, DHCP, firewall services using ISA, Mail services based on Exchange 2003 and software delivery using SMS 2003. As part of this implementation I was required to work in Brazil, Aberdeen and Sutton.

EDF: Project: Office suite migration: Sep. 2005 – Oct. 2005

Project manager for a Microsoft Office migration. This project consisted of migrating user data from Microsoft Office 97 to Microsoft Office 2003. I worked the client in assessing the current project being carried out via a third party, then developing a project plan to implement the internal company office migration asset.

Garda: Project: WSUS implementation: Aug. 2005 – Sept. 2005

Technical and project manager for a WSUS implementation for a National police force. Moving from a closed network to an open network, the client required a proactive security patching approach. WSUS was decided to be implemented to fit the requirement. The design, build and operational procedures were completed for the client to implement at a later date.

CSC – Oct 1999 – May 2005

I performed many roles while at CSC including contact centre, contact centre team lead, desk side support, desk side manager and finally moving into 3rd line support before I moved on for new challenges

During my time I was involved in day to day support of a 48 client 24/7 contact centre, I managed 18 multilingual individuals on a busy service desk, consolidated smaller contact centres into one a key EMEA contact centre and finished my CSC career as a member of the Wintel project team assisting in migration of a 3 domain NT4 Infrastructure to a new Windows 2003 AD.
This involved designing, implementing and documenting the migration of services from the NT domain to the new 2003 domain. Tasks included User migrations, server migrations, Data and application migrations, mail migration and disaster recovery planning-testing.


Professional Societies and Certifications


PMP Certified 4272339 2015
Prince 2  2R/943508 2012
ITIL v3 Foundation 2010
MS-MCITP Enterprise Admin 2010
MS-MCSA Security Win 2003 2006
MS-MCSA Windows Server 2003 2006
MS-MCSE Security Win 2003 2006
MS-Sys Eng Win Serv 03-MCSE 2006
Microsoft Certified IT Professional 2010
Microsoft Certified Technology Specialist 2008
Microsoft Certified Systems Administrator + Messaging (MCSA) 2006
Microsoft Certified Systems Engineer 2003 + Messaging (MCSE) 2006
Microsoft Certified Systems Administrator + Security (MCSA) 2006
Microsoft Certified Systems Engineer 2003 + Security (MCSE) 2006
Microsoft Certified Systems Engineer 2003 (MCSE) 2006
Microsoft Certified Professional (MCP) 2001